In a recent business communication training quarterly poll, a large % of individuals stated that "ensuring the best call center & service satisfaction" was keeping them up at night.
A 5% increase in customer service loyalty can boost profits by as much as 25% to 85%. Research has shown that satisfied call center clients lead to greater profitability and growth.
Read more about some of the best communication skills programs, practices and make the link between industry leading business sales and service...
Showing posts with label Training Best Practices. Show all posts
Showing posts with label Training Best Practices. Show all posts
The trick to communicating with anyone
Is there a secret sauce or trick to employing effective communication practices that work? Well, most successful professionals begin by understanding:
• The key elements that impact interaction outcomes
• Their own communication style and how best to adapt to others' styles
Once you understand the above two elements of successful communication skills, the rest is a breeze.
• The key elements that impact interaction outcomes
• Their own communication style and how best to adapt to others' styles
Once you understand the above two elements of successful communication skills, the rest is a breeze.
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