Not
all questions seek real answers.
Some
questions are used rhetorically when, instead of looking for information or
insight, you are trying to make a point. Rhetorical questions can be
interpreted as somewhat insulting if the answer is already known and obvious.
These are not the questions to use if you are trying to build trust on a team.
If, instead, you want real answers, take a tip from communication skills training best practices.
- Start with your current understanding of the situation. This should be stated in a factual, transparent way that in no way is accusatory. Make it clear that this is your view at the moment and share your thoughts and feelings.
- Then ask a question that shows you are truly interested in learning more. This is the way to get honest answers as a leader without seeming to threaten or belittle.
