OK, I get it. You are their leader. But when you are in the public eye, remember that your workers are listening too. If you use too many “I” messages, they will feel left out of the story. Remember that in your communications skills training you learned how to include others—with “we” messages. You could not have achieved all you did on your own. Give credit where it is due and salute your workers when there are positive accomplishments to describe.
However, when there is blame for stumbles, do not use “we.” Leaders should have strong, broad shoulders and be able to take responsibility when things go wrong. This is the time for the “I” communication. The buck stops with you.
Whenever you are speaking for the company as a whole, be thoughtful about the pronouns you use. Employees pay attention when their leader speaks. Make sure they feel better about you after they hear what you say in a public forum.
Learn more at: http://www.lsaglobal.com/communication-skills-training/
