It can be so very frustrating to not be heard when it
matters most. You thought you were being very clear in your statements. In
fact, the receiver never got the message you intended and actually became
angry. This situation can be the result of communication styles that are
misunderstood or do not match.
Communication skills training can help. You learn your
preferred communication style and how to quickly identify the styles of others.
Then you can apply a strategy to communicate with all styles more effectively.
Direct speakers, for instance, learn to slow their pace, provide more context
and answer questions patiently when communicating with more analytical
thinkers.
In general, to communicate well with all types at work,
remember that the less emotional you are the better you will be understood.
Listen well and confirm that you have understood the other’s point of view
before advocating your own position. Stay calm. Try to find common ground and
then explore ways to move forward together.
